Unpaid invoices, recovered for you.
When a customer won’t pay, chasing them yourself eats your time and strains the relationship. Hand the invoice to us: we follow up professionally until it’s paid, and you only pay if we recover.
In short
- Send the invoice and the debtor’s details, and we start the same business day.
- No upfront fees: commission only on what we recover.
- Firm, professional follow-up by email, phone and letter of demand.
- Payment plans for customers who genuinely can’t pay in one go.
- A live view of every step in your client portal.
- Based in Cape Town, working with businesses nationwide.
Why invoices go unpaid
- Cash-flow trouble at the customer’s business.
- A query or dispute about the work that was never resolved.
- The invoice is sitting with the wrong person, or lost in an inbox.
- The customer knows nobody is following up.
- Deliberate stalling: paying whichever suppliers push hardest first.
Each of these needs a different approach, so part of our job is finding out which one you’re dealing with and responding to that.
What to try before handing it over
- 01
Check the invoice
Make sure the amount, order number, due date and banking details are correct, and that it went to the person who approves payments.
- 02
Send a polite reminder
A few days after the due date. Many late payments are simple oversights.
- 03
Phone the person who pays
Ask when payment will be made and get a specific date.
- 04
Confirm it in writing
Email them to confirm any promise to pay, with the amount and the date.
- 05
Pause further credit
Hold new orders or work on account until the overdue invoice is settled.
If the invoice is 30 days or more overdue and these steps haven’t worked, it’s time to hand it over. Our step-by-step guide covers the whole process in more detail.
How we recover it
We open your case the same business day, then follow a structured sequence: professional email reminders, direct phone calls, and a formal letter of demand if the debtor keeps stalling. Where a customer genuinely can’t pay in one go, we agree a realistic payment plan and follow up on every instalment.
You see every reminder, call and payment in your client portal as it happens, so you never have to chase us for an update.
What it costs
There is nothing to pay upfront, no monthly fee for recovery and no charge if we recover nothing. We earn a commission on what we actually collect: typically around 12% on invoices under R25,000 and around 15% on invoices of R25,000 or more. The exact rate is agreed when we review your case, before any work starts.
Frequently asked questions
As soon as its due date passes. Payment terms of 30 days from the invoice date are common in South Africa, but your own terms and any agreement with the customer are what count.
Often, yes. If the customer agreed to your terms and they allow interest on late payment, you can generally claim it at the agreed rate. Without an agreed rate, interest is generally limited to the rate set under the Prescribed Rate of Interest Act. Our guide on interest on overdue invoices explains the details.
It doesn’t have to. We stay courteous and professional throughout, and often a customer simply needed firm, organised follow-up to put your invoice at the top of the pile.
Most ordinary debts in South Africa prescribe after three years from when they fell due, although the clock restarts if the debtor acknowledges the debt. Older invoices are harder to collect, so send them sooner rather than later.
No. An invoice plus proof that you delivered, such as a delivery note, emails or a quote the customer accepted, is usually enough to start. The more paperwork you have, the stronger the case.
Hand us the invoice. We’ll take it from here.
No recovery, no fee, and a live view of every step in your client portal. Based in Cape Town, working nationwide.